Director CX AI
Core
Run Agent Operations for Luna, an AI assistant inside Loan Vision's mortgage accounting platform, ensuring accuracy, adoption, and continuous improvement through telemetry and customer feedback.
Role type
Senior IC AI Agent Operations Consultant
Builds
Luna (AI agent for mortgage loan accounting workflows)
Domain
Fintech / Mortgage Banking / ERP
Deliverable
production ML models
Required skills
agentic AI workflows, agent-to-agent hand-offs, API support and troubleshooting, telemetry analysis, customer enablement, ERP environment experience
Preferred skills
Dynamics 365 Business Central, finance/accounting processes, regulated environments, Copilot Studio, Power Platform, Azure AI stack, RAG patterns
Technologies
Microsoft Dynamics 365 Business Central, Application Insights, Power Platform, Azure AI Search, Logic Apps, Entra ID
Responsibilities
Monitor agent quality, task completion, and escalations; run ongoing AI training and evaluation loops; translate telemetry findings into product improvements; drive Luna adoption and customer enablement; support agent interoperability with customer systems; act as a link between Customer Success, Product, and Development
Seniority
Senior, hands-on IC
