Senior Process Specialist
Core
Designing, documenting, and optimizing business processes within IT areas and projects to ensure operational sustainability and efficiency.
Role type
Senior Process Specialist (IT Operations)
Builds
Process models, documentation, and automation initiatives for IT departments
Domain
IT Operations / Business Process Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Process modeling (AS-IS/TO-BE), Power Platform, Power Apps, Power Automate, RPA, BPMS, Continuous Improvement, Stakeholder management, Documentation, Workshop facilitation
Preferred skills
Process transformation leadership, Intelligent process automation, Operational efficiency metrics, Agile methodologies, Executive storytelling
Technologies
Power Platform, Power Apps, Power Automate, RPA, BPMS, Microsoft Visio, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
Responsibilities
Manage processes within IT areas and projects to ensure operational sustainability; Develop work plans for process modeling and improvement initiatives; Analyze and diagnose AS-IS processes to propose TO-BE models; Conduct information gathering meetings with involved areas; Create process documentation including policies, procedures, and flowcharts; Validate processes and documentation with stakeholders; Manage approvals and ensure compliance with corporate standards; Provide advisory and support to areas involved in improvement initiatives; Identify opportunities for simplification, reutilization, and automation; Facilitate workshops with users and stakeholders to gather information
Seniority
Senior, hands-on IC
