Communications Lead, Infrastructure and Engineering
Core
Strategic communications professional driving external storytelling for engineering and infrastructure work behind serving Claude, making technical topics accessible and credible to developers, customers, and the press.
Role type
Senior strategic communications lead (technical products)
Builds
External narratives and messaging frameworks for Claude's inference, capacity, and reliability work
Domain
Artificial Intelligence / Large Language Models / Cloud Infrastructure
Deliverable
product features
Required skills
Technical translation, narrative strategy, crisis communications, stakeholder coaching, media relations, technical writing
Preferred skills
Developer community engagement, traditional and emerging media channels, AI/tech ecosystem knowledge
Responsibilities
Own external comms for Claude's inference and reliability story, develop messaging frameworks for technical topics, lead comms responses to engineering issues, coach engineering and product leaders as spokespeople, partner with product on brand-impacting decisions
Seniority
Senior, hands-on IC