Customer Care Officer - Sales & Retention Lead
Core
Drive member acquisition and retention for an aquatic and leisure centre through proactive sales, segmented communications, and high-touch customer service.
Role type
Sales and Retention Lead (Customer Care Officer)
Builds
New memberships and renewed memberships for Health Club, Aquatic, and Swim School programs
Domain
Leisure industry / Aquatic and Health Club services
Required skills
Customer service, Sales, Data capture strategies, Segmented communications, Phone handling, Tour guiding, Administrative duties
Preferred skills
Leisure industry experience, Outgoing personality, Willingness to learn
Technologies
None stated
Responsibilities
Generate sales leads via prospect management, Execute retention interventions for at-risk members, Service customers at the front desk, Answer phones, Conduct facility tours, Work shifts including early mornings, evenings, and weekends
Seniority
Individual Contributor