Senior Field Service Engineer
Core
Onsite installation, maintenance, and troubleshooting of 3D printing equipment at customer sites.
Role type
Senior Field Service Engineer (Hardware)
Builds
3D printing systems and components
Domain
Additive manufacturing / Industrial hardware
Deliverable
physical/clinical work
Required skills
mechanical/electrical troubleshooting, reading electrical schematics and mechanical drawings, onsite equipment installation, process documentation, trend analysis for design feedback
Preferred skills
hands-on approach, customer service experience
Technologies
3D printing hardware, electrical systems, mechanical systems
Responsibilities
Perform onsite equipment installs, maintenance, and upgrades; familiarize customers with product usage and care; develop processes and documentation for standard service actions; recognize trends in field failures and feedback to development; work with engineering and manufacturing teams to investigate new issues; provide support to engineering and manufacturing teams as needed.
Seniority
Senior, hands-on IC