Hotline Operator, SafeSpot (per diem)
Remote · from United States
Core
Frontline hotline operator providing 24/7 crisis intervention, harm reduction support, and referrals to individuals at risk of overdose and seeking addiction treatment.
Role type
Per Diem Hotline Operator (Crisis Intervention & Referral)
Builds
Confidential support resources and treatment referrals for callers in Massachusetts
Domain
Healthcare / Substance Abuse Treatment / Public Health
Deliverable
client delivery
Required skills
Crisis intervention, harm reduction framework, treatment referral coordination, data entry, phone screening, appointment scheduling, resource management
Preferred skills
Substance abuse or mental health setting experience, bilingual/multi-lingual skills, addiction knowledge training, Microsoft Office proficiency