Technical Operations Engineer - WRSA
Core
Customer-facing Technical Operations Engineer supporting immersive wargaming, training, and simulation services for military partners using AR/VR and hardware-software products.
Role type
Senior IC Technical Operations Engineer (Defense Simulation)
Builds
Immersive wargaming simulation environments, AR/VR demonstrations, and training exercises for military customers.
Domain
Defense technology, Military simulation, AR/VR, Wargaming
Deliverable
Production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Complex problem solving, Proactive planning, Field troubleshooting, Customer service, Process improvement, Issue tracking, Training delivery, Event management, Cross-functional collaboration, Security clearance eligibility
Preferred skills
AR/VR technology troubleshooting, Military operations knowledge, Military technology familiarity (UAV, EW, Munitions), Project management, Prior military or government leadership experience
Technologies
AR/VR headsets, Gaming engines, Virtual servers, Confluence, Jira, Slack, MS Office, Zoom
Responsibilities
Deploy and configure AR/VR hardware and software for wargaming exercises; Troubleshoot field equipment and software issues; Design user feedback loops and After Action Reviews; Support end-users in understanding advanced warfare concepts; Collaborate with engineering and operations teams to refine simulation processes.
Seniority
Senior, hands-on IC
