Customer Care Officer
Core
Assist real estate agencies and their clients with invoicing, pay-later applications, and loan portfolio management via phone, email, and SMS.
Role type
Customer Care Officer (Consumer Finance/Lending)
Builds
Secure invoicing and pay-later solutions for the real estate industry
Domain
FinTech/PropTech, Real Estate, Consumer Finance
Deliverable
client delivery
Required skills
Phone communication, written communication, multitasking, critical thinking, risk identification, process adherence
Preferred skills
Knowledge of privacy and compliance in finance or lending, exposure to consumer finance/lending or real estate
Responsibilities
Resolve inbound enquiries via phone, email, and online channels; communicate with borrowers to monitor and manage accounts; identify high-risk accounts for escalation; maintain detailed and accurate notes; support real estate agency staff; collaborate with internal teams to maintain service levels
Seniority
Individual Contributor
