Sr. Staff Technical Program Manager
Core
Lead the company-wide Service Health Program for the Zero Trust Exchange, defining metrics, governing operating cadences, and driving operational improvements at global scale.
Role type
Sr. Staff Technical Program Manager (Service Health)
Builds
Central Service Health Program, service health source of truth dashboards, and cross-organizational operating cadences
Domain
Cybersecurity / Cloud Security / SASE
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Service health program leadership, SLIs/SLOs and error budgets, Critical User Journey (CUJ) adoption, data fluency (instrumentation/metrics), cross-functional program management, strategic roadmap definition
Preferred skills
Incident/problem management leadership, operating cadences for service health reviews, capacity planning, SRE/ITIL practices
Technologies
Synthetic monitoring, executive dashboards, multi-cloud environments
Responsibilities
Define and govern service health practices (SLIs, SLOs, error budgets), drive Critical User Journey and Lighthouse signal adoption, build continuous measurement dashboards, run cross-organizational operating cadences, align stakeholders on service health strategy
Seniority
Sr. Staff, hands-on IC with strategic scope