Senior Product Operations Manager
Core
Lead product operations for autonomous robotics platforms (Altius, Ghost, Bolt, etc.) in the maritime and maneuver dominance domain, managing the support function, reliability loop, and service quality for fielded systems.
Role type
Senior Manager, Product Operations
Builds
Support infrastructure, operating models, and sustainment capabilities for autonomous robotics fleets
Domain
Defense technology / Autonomous robotics / Maritime systems
Required skills
Technical leadership, organizational design, incident management, reliability engineering, budget planning, contract structuring, executive communication
Preferred skills
Experience in electromechanical systems, defense sector, autonomous robotics
Technologies
Lattice OS, AI, computer vision, sensor fusion
Responsibilities
Lead Product Operations teams and drive growth of sustainment capability; Own service quality for external customers and internal VOC signal; Scale support operations across the product portfolio; Align support headcount and budget to demand; Own the VOC signal and reliability loop from field failures to engineering improvements; Set standards for incident triage, diagnosis, and escalation; Sponsor function maturity initiatives; Act as interface for support requirements and contract pricing; Brief executive stakeholders on fleet health and trends
Seniority
Senior, hands-on IC with team leadership
