Web Content Coordinator
Core
Coordinate communications and edit/maintain technical support documentation to help customers use Esri technology.
Role type
Web Content Coordinator (Technical Writing & Communications)
Builds
Technical support knowledge base, customer-facing content, and campaign materials for Esri products.
Domain
GIS technology / Technical Support
Deliverable
product features
Required skills
Technical writing, developmental editing, copyediting, HTML editing, web content management, project management, cross-functional collaboration, content strategy, analytical skills, Salesforce proficiency, ArcGIS product knowledge
Preferred skills
Master's degree in communications/Journalism/English/Marketing/GIS/Technical Communications, customer-facing communications experience, Workfront experience, content governance knowledge
Technologies
Salesforce, Workfront, ArcGIS, HTML, Web Content Management Systems
Responsibilities
Edit and maintain technical support knowledge base content; Collaborate with subject matter experts to resolve technical questions; Write, edit, and publish engaging content for multiple audiences; Coordinate and deliver communications for technical support projects; Analyze content performance and stakeholder feedback; Manage multiple projects, priorities, and deadlines
Seniority
Entry to Mid-level, hands-on IC