Drone Support Specialist
Core
Ensure reliability, performance, and mission readiness of Neros drone systems by serving as a technical bridge between products, customers, engineering, and business teams.
Role type
Drone Support Specialist (FPV/UAS)
Builds
High-performance unmanned systems for defense and modern battlefield applications
Domain
Defense technology / Unmanned Aerial Systems (UAS)
Required skills
FPV drone systems knowledge, Betaflight configuration and tuning, manual (Acro) flight proficiency, Zendesk ticket management, root cause analysis, technical documentation creation, FAA Part 107 certification
Preferred skills
ArduPilot/PX4/INAV experience, RF systems knowledge, electronics repair (soldering/wiring), FPV racing or military UAS background
Technologies
Betaflight, Zendesk, FPV flight controllers, ESCs, ground control stations
Responsibilities
Document, research, and respond to technical requests from customers and partners; conduct failure analyses and identify trends across deployed systems; support customer-facing demonstrations and advise internal stakeholders; create and maintain user manuals and troubleshooting guides; escalate and manage technical issues with cross-functional teams.
Seniority
Mid-level, hands-on IC
