Product Operations Lead, Homeland Security
Core
Lead product operations and technical support for U.S. Customs and Border Protection (CBP) and U.S. Coast Guard (USCG) deployments, managing a team of specialists to ensure fleet reliability and operational excellence for Anduril's defense systems.
Role type
Senior Product Operations Lead (Defense/Security)
Builds
Real-time 3D command and control center systems powered by Lattice OS (AI, computer vision, sensor fusion)
Domain
Defense technology, Homeland Security, Electromechanical systems
Required skills
Team leadership and mentorship, Incident triage and root cause analysis, Fleet reliability management, Hardware maintenance (Linux CLI), Observability and telemetry improvement, SOP and knowledge base authoring
Preferred skills
Active U.S. Secret security clearance, Military or DoD civilian experience, Observability tooling (DataDog, Grafana, Palantir Foundry), Ticketing systems (Salesforce, Jira, ServiceNow), On-call support operations
Technologies
Linux, Lattice OS, DataDog, Grafana, Palantir Foundry, Salesforce, Jira, ServiceNow
Responsibilities
Manage and mentor Product Operations Technical Specialists, Serve as escalation point for complex incidents, Maintain operational readiness and on-call rotations, Act as primary customer contact for CBP and USCG, Sustain deployed fleet health and identify risks, Resolve product incidents and drive postmortems, Improve observability and telemetry, Perform hardware maintenance, Author SOPs and knowledge base articles
Seniority
Senior, hands-on IC with leadership
