Sr. Edge Platform Support Engineer
Core
Operate and support the ELERA® edge platform and infrastructure for Produce Recognition and Loss Prevention solutions, ensuring reliable deployment, configuration, and 24x7 operational stability.
Role type
Senior IC Edge Platform Support Engineer
Builds
Edge devices and fleet-wide software updates for retail store environments
Domain
Retail technology, Edge computing, AI/ML at the edge
Deliverable
production ML models | infrastructure
Required skills
Linux systems administration, Python/Bash scripting, CI/CD pipelines, SDLC practices, incident management, device connectivity troubleshooting, automation/orchestration
Preferred skills
Azure, Docker, Kubernetes, edge computing/IoT platforms, AI/ML, Datadog/Grafana/Prometheus, TLS/SSL management
Responsibilities
Manage firmware and application package updates across device fleets; Maintain version compliance across customer environments; Ensure secure device-to-cloud connectivity; Execute configuration changes at scale via automation; Provide 24x7 rotational operational support; Lead incident triage, RCA, and post-incident reviews; Develop and maintain automation scripts; Collaborate with AI/ML teams on edge device procedures; Assist in troubleshooting AI-driven edge applications; Partner on store installations and customer calls
Seniority
Senior, hands-on IC
