Associate Field Service Technician
Core
Maintain retail store technologies, computer systems, and peripherals in retail and commercial environments, performing installation, support, and repair for Toshiba and non-Toshiba products.
Role type
Associate Field Service Technician (Hardware/IT)
Builds
Retail POS equipment, store systems, and related hardware for apparel stores, supermarkets, banks, and SMBs.
Domain
Retail technology and hardware maintenance
Deliverable
physical/clinical work
Required skills
Electronics repair, basic computer technology, network infrastructure, POS equipment, cash registers, scanners, handheld devices, kiosks, printers, low voltage wiring, mechanical aptitude, electricity, use of test equipment and hand tools
Preferred skills
Customer service, multitasking, prioritization, independent work, written and oral communication, problem solving, organizational skills
Technologies
Point-of-sale (POS) systems, flat panel TVs, monitors, network infrastructure, retail devices
Responsibilities
Perform product installation, relocation, discontinuance, upgrades, and modifications; diagnose and repair routine problems using standard maintenance packages and diagnostics; travel to customer locations for service delivery; manage trunk stock; document installation activities; lift up to 50 lbs.; work varying shifts including overtime and weekends.
Seniority
Entry-level, supervised until capable of unsupervised work