Sr. Manager, Salesforce Customer Experience Management
Core
Lead the strategy, design, delivery, and optimization of customer-facing digital experiences built on the Salesforce platform, serving customers, partners, and internal users.
Role type
Senior Manager, Salesforce Customer Experience Management
Builds
Scalable, intuitive, and high-performing digital experiences (Experience Cloud portals, communities, engagement platforms) for customers, partners, and employees.
Domain
Healthcare technology / Salesforce CRM / Customer Experience
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Salesforce Experience Cloud architecture, Salesforce Sales Cloud, Salesforce Marketing Cloud, UI/UX principles, Agile delivery management, technical team leadership, solution design, API integration, data modeling, security governance, Lightning Web Components, Flows, Apex
Preferred skills
Salesforce certifications (Experience Cloud, Platform, Sales, Marketing), Service Cloud, Data Cloud, Tableau, MuleSoft, Commerce Cloud, web analytics, A/B testing, digital adoption platforms
Technologies
Salesforce Experience Cloud, Salesforce Sales Cloud, Salesforce Marketing Cloud, Lightning Web Components, Apex, Flows, MuleSoft, Tableau, Service Cloud, Data Cloud, Commerce Cloud
Responsibilities
Lead the vision and roadmap for Salesforce-powered customer experience initiatives; Partner with business and technology leaders to define customer journeys and improve engagement; Serve as a senior technical leader for Salesforce Experience Cloud architecture and customization; Lead and mentor a team of Salesforce engineers and administrators; Manage delivery across the full software development lifecycle; Oversee customer and partner portal capabilities including onboarding, case management, and personalization; Act as a trusted advisor to senior stakeholders on platform strategy and investment decisions.
Seniority
Senior, hands-on IC with management responsibilities
