Senior Technical Success Manager
Core
Drive post-sales adoption and business value for enterprise customers by bridging technical gaps between complex observability platforms and business needs.
Role type
Senior Technical Success Manager (IC)
Builds
Customer success outcomes, retention, and product adoption for complex SaaS observability solutions
Domain
SaaS / Observability / Cloud Infrastructure
Deliverable
client delivery
Required skills
Backend and/or Frontend application development, Public cloud system architecture (AWS/Azure/GCP), Production troubleshooting and incident management, Stakeholder negotiation, Team leadership (3+ years), Data analysis and interpretation
Preferred skills
Project leadership, Public speaking/presenting, Technical coaching/mentoring, English communication
Technologies
AWS, Azure, GCP, Cloud Foundry
Responsibilities
Ensure successful onboarding and continuous utilization of the platform, Provide technical leadership across all product aspects, Support customer training for real-time performance troubleshooting, Identify and mitigate churn risks, Collaborate with Support and Sales to resolve customer issues, Gather and relay customer feedback to improve services, Lead domain specialists to drive team capability growth
Seniority
Senior, hands-on IC with leadership experience
