Ingeniero de Soporte en Sitio y Comunicaciones Unificadas
Core
On-site IT support engineer responsible for diagnosing and resolving hardware, OS, and connectivity issues, plus executing field operations for equipment installation, replacement, and configuration.
Role type
Senior IC IT Support Engineer (On-site)
Builds
IT infrastructure and user workstations
Domain
IT Services / Enterprise Support
Required skills
Hardware diagnostics, Windows 10/11, Microsoft 365, Intune/MECM/SCCM, ServiceNow, CMDB, Inventory management, Data protection procedures, Vendor coordination
Preferred skills
ITIL 4 Foundation, Agile/Lean methodologies, Leadership experience, International service experience
Technologies
Windows 10/11, Microsoft 365, Intune, MECM/SCCM, ServiceNow, CMDB
Responsibilities
Diagnose and resolve hardware, OS, application, and connectivity incidents; Install, replace, move, and configure workstations and peripherals; Manage inventory and CMDB accuracy; Coordinate escalations with security and platform teams; Plan coverage and routes for field operations; Supervise quality and SLA compliance.
Seniority
Senior, hands-on IC