Sr Analyst I Infrastructure Services
Core
Administer, configure, and maintain the ServiceNow SAM Pro application, including software inventory, data normalization, integrations, and reporting.
Role type
Senior Infrastructure Services Analyst (ServiceNow SAM Pro)
Builds
Software asset management (SAM) data, reports, dashboards, and normalized software inventory models.
Domain
IT Infrastructure / Software Asset Management
Required skills
ServiceNow SAM Pro administration, software model maintenance, workflow and business rule management, API and connector support, data import and integration troubleshooting, change management, regression testing, UAT support, data quality remediation, bulk data import execution.
Preferred skills
MID Server dependency management, reconciliation and ELP result investigation, root cause analysis for data discrepancies.
Technologies
ServiceNow, SAM Pro, MID Server, APIs, connectors, dashboards, reports.
Responsibilities
Administer and configure ServiceNow SAM Pro application; Monitor and troubleshoot integrations and SAM data feeds; Support SAM Pro upgrade planning, testing, and deployment; Develop and maintain SAM reports and dashboards; Troubleshoot software installation, discovery, and normalization data issues; Coordinate deployment of approved technical changes.
Seniority
Senior, hands-on IC