Associate Manager Infrastructure Services
Core
Administer, configure, and maintain ServiceNow SAM Pro application, including software models, integrations, scheduled jobs, and data quality remediation.
Role type
Senior IC ServiceNow SAM Pro Administrator
Builds
Software inventory data, entitlement reports, and compliance dashboards
Domain
IT Service Management / Software Asset Management
Required skills
ServiceNow SAM Pro administration, software models and normalization, discovery and software installation data, entitlements and reconciliation, scheduled jobs and data imports, integrations and APIs, user/role/access administration, troubleshooting ServiceNow production issues, CMDB and Discovery concepts, Software Asset Management processes
Preferred skills
ServiceNow Certified System Administrator (CSA), ServiceNow SAM-related certification, ServiceNow Discovery / CMDB knowledge, IntegrationHub/API/integration experience, ITIL Foundation, enterprise inventory source exposure (SCCM, Intune, Tanium), major software publisher knowledge (Microsoft, Oracle, IBM, SAP, VMware/Broadcom, Adobe)