Consultor Técnico ServiceNow
Core
Hands-on ServiceNow consultant developing, configuring, and sustaining ITSM solutions including Service Catalog, workflows, and integrations.
Role type
ServiceNow Technical Consultant
Builds
ITSM solutions, Service Catalog items, workflows, and integrations for enterprise clients
Domain
IT Service Management (ITSM)
Required skills
ServiceNow platform development, ServiceNow ITSM, Service Catalog, JavaScript, Glide API, Incident/Request/Change/Problem Management, REST/SOAP/APIs, CMDB, technical testing, deployment support
Preferred skills
ServiceNow CAD, ServiceNow CIS-ITSM, ITIL 4 Foundation, Service Portal, HTML/CSS/XML/AJAX/AngularJS, ITOM
Technologies
ServiceNow, Flow Designer, Glide API, REST, SOAP, MID Server, AngularJS
Responsibilities
Develop and configure ServiceNow solutions, implement catalog items and workflows, develop JavaScript scripts using Glide API, support Incident/Request/Change/Problem processes, execute technical testing and UAT, perform troubleshooting and root cause analysis, support deployments across DEV/QA/PROD environments, produce technical documentation
Seniority
Mid-level, hands-on IC
