Analista de Mesa de Ayuda
Core
Provide basic technical support and routine troubleshooting for infrastructure services including servers, storage, networks, and cloud systems.
Role type
Entry-level infrastructure service desk analyst
Builds
IT infrastructure services and support for enterprise customers
Domain
IT Infrastructure / Enterprise Technology
Required skills
basic technical support, routine troubleshooting, infrastructure monitoring, documentation, teamwork
Preferred skills
CompTIA A+, AWS Certified Cloud Practitioner, Microsoft 365 Certified: Fundamentals
Technologies
servers, storage, mainframe, networks, AD, SAP basis, public clouds, private clouds, datacenter technologies, containers, middleware, DBs, Modern Device Management, Intelligent Collaboration
Responsibilities
Provide basic technical support in infrastructure services, assist with routine tasks, participate in infrastructure projects, support basic monitoring and troubleshooting, assist in developing infrastructure documentation
Seniority
Entry level, 0-1 years experience