Head of Property & Casualty Business Process Services
Core
Lead a large-scale Property & Casualty (P&C) insurance Business Process Services (BPS) portfolio, driving operational excellence, financial performance, and transformation for US P&C carriers.
Role type
Senior Manager, P&C Insurance BPS Business Leader
Builds
Outsourced insurance operations (policy administration, claims, billing, underwriting) for US P&C carriers
Domain
Insurance / Business Process Outsourcing (BPS)
Required skills
P&C insurance operations leadership, BPS/BPO management, P&L accountability, team leadership (150+ employees), client relationship management, operational transformation, automation/AI integration, commercial growth, multi-geography management
Preferred skills
Managing $50M+ P&C BPS portfolios, hands-on experience running outsourced operations from the service-provider side
Technologies
AI, automation, digital solutions
Responsibilities
Lead global P&C insurance BPS portfolio across onshore/nearshore/offshore locations; Own revenue, profitability, and budget management; Build and develop delivery and account leadership teams; Drive operational modernization and process optimization; Partner with sales teams on strategic pursuits and client negotiations; Engage with senior executives at US P&C carriers for governance and transformation.
Seniority
Senior Manager, hands-on IC