Técnico de Soporte (Presencial en León, Gto.)
Core
Field support representative providing proactive hardware, software, and network support to end-users at client sites, managing print systems, mobile devices, and manufacturing EPS systems.
Role type
Senior IC IT Support Technician (Field)
Builds
IT support services for client operations
Domain
IT Services / Manufacturing
Required skills
Windows OS, MS Office 365, thermal printers, handheld scanners, basic networking, domain policies, certificate consoles, control panel functions, peripheral diagnostics
Preferred skills
Active communication, teamwork, proactive monitoring procedures
Technologies
Windows, MS Office 365, thermal printers, handheld scanners, switches, nodes
Responsibilities
Provide user support, configure and manage equipment, inventory IT assets, resolve tickets, perform preventive and corrective maintenance on laptops, printers, mobile devices, and switches, administer manufacturing EPS systems, diagnose peripheral system issues
Seniority
Mid-level, hands-on IC