Supervisor de Sap Basis para L1
Core
Supervise and coordinate a junior SAP Basis L1 team providing 7x24 operations coverage, acting as the first escalation point for incidents.
Role type
Senior IC SAP Basis Supervisor
Builds
7x24 operational stability for SAP environments
Domain
Enterprise IT Operations / SAP
Required skills
SAP ECC, S/4HANA, SAP NetWeaver, Linux/Windows OS, Database administration, RFC connectivity troubleshooting, Incident management, SLA compliance, Team leadership
Preferred skills
Mentoring junior staff, Technical escalation coordination
Technologies
SAP ECC, S/4HANA, NetWeaver, Linux, Windows
Responsibilities
Supervise and coordinate L1 team activities, Track incidents and operational tickets, Ensure SLA and procedure compliance, Review backlog and aging tickets, Act as first escalation point for unresolved incidents, Determine when to escalate to L2/L3 or specialized teams
