Contact Centre Training Lead
Core
Execute business process transactions, ensure compliance with quality standards, and assist in process improvement initiatives and data analysis.
Role type
mid-level business process analyst
Builds
optimized business processes and data-driven reports
Domain
business process management and optimization
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
business process transactions, process management, data analysis, process improvement, quality compliance, guideline documentation, performance target tracking
Preferred skills
advanced degree, Six Sigma certification, PMP certification
Technologies
business process management tools
Responsibilities
Execute business process transactions with accuracy, collaborate with senior analysts and managers, assist in process improvement initiatives, identify and resolve process bottlenecks, document and update process guidelines, analyze data trends and reporting, support the team in meeting performance targets
Seniority
Mid-level, hands-on IC
