Analyst I Infrastructure Services
Core
Provide stable, secure, and compliant operational support for SharePoint Online and Power Platform solutions to ensure business continuity and user productivity.
Role type
Analyst I Infrastructure Services (SharePoint & Power Platform Support)
Builds
SharePoint sites, document libraries, Power Apps, Power Automate flows, and Power BI dashboards for project tracking, workflows, and reporting.
Domain
Enterprise IT Services / Microsoft 365 / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
SharePoint Online administration, Power Platform (Apps/Automate/BI) support, ITIL service management, troubleshooting, security governance, stakeholder communication
Preferred skills
PowerShell for Microsoft 365, shift-based support experience, end-user training
Technologies
SharePoint Online, Power Apps, Power Automate, Power BI, Microsoft Teams, OneDrive, Microsoft Entra ID, Microsoft Purview, Exchange Online
Responsibilities
Manage SharePoint site lifecycle (provisioning, configuration, archival), troubleshoot access/permissions/search issues, resolve Power Platform flow and connector failures, perform root cause analysis for incidents, implement security and compliance controls, provide end-user guidance and documentation.
Seniority
Analyst I, hands-on IC
