Manager Client Success Manager
Core
Ensuring APAC insurance customers achieve business outcomes through adoption, optimization, and expansion of DXC Assure Smart Apps.
Role type
Senior Customer Success Manager (Insurance/APAC)
Builds
Customer success plans, adoption strategies, and value realization frameworks for insurers
Domain
Insurance technology (InsurTech), Policy Administration, Claims, Underwriting
Deliverable
client delivery
Required skills
Insurance operations expertise, Customer success management, Stakeholder management, Business analysis, Process optimization, Contract negotiation, Account management
Preferred skills
DXC Assure products, ServiceNow, AI-enabled workflows, Cloud transformation, Agile methodologies
Technologies
Integral, Ingenium, DXC Assure Smart Apps, ServiceNow
Responsibilities
Lead post-go-live customer success, conduct business reviews, monitor customer health and adoption, identify expansion opportunities, act as voice of the customer to product teams, develop reusable playbooks
Seniority
Senior, 8+ years experience
