Analyst II Infrastructure Services
Core
Support and troubleshoot enterprise macOS endpoints, including performance, application, OS, network, security, and user/profile issues.
Role type
Mid-level infrastructure services analyst (macOS)
Builds
Enterprise macOS endpoint management and monitoring solutions
Domain
IT Infrastructure / Endpoint Management
Required skills
macOS troubleshooting, Bash/Shell scripting, Jamf Pro, Microsoft Intune, device configuration, application deployment, patching, compliance
Preferred skills
Nexthink (Investigations, Dashboards, Remote Actions, Campaigns, Alerts, DEX monitoring), Python, PowerShell, JavaScript
Technologies
Jamf Pro, Microsoft Intune, Nexthink, Bash, Shell, macOS
Responsibilities
Support and troubleshoot enterprise macOS endpoints; Work with endpoint management platforms; Use Nexthink for device health and performance monitoring; Develop and maintain Nexthink Investigations, Dashboards, Alerts, Campaigns, and Remote Actions; Identify recurring Mac issues and implement proactive monitoring and automated remediation; Develop Bash/Shell scripts for data collection, troubleshooting, and remediation; Collaborate with Service Desk, EUC, Endpoint Management, and Application Support teams.
Seniority
Mid-level, hands-on IC
