Heavy Duty Truck Mechanical/Electrical Service Consultant (Hybrid)
Core
Provide technical troubleshooting, warranty adjudication, and customer support for heavy-duty truck components (axles, brakes, drivelines, electrical systems) via phone and email.
Role type
Senior IC mechanical/electrical service consultant (heavy truck systems)
Builds
Diagnostic resolutions and warranty claim processing for Meritor components
Domain
Heavy-duty trucking / Automotive repair
Deliverable
client delivery
Required skills
mechanical troubleshooting, electrical troubleshooting, wiring schematic interpretation, component failure analysis, database management, clear verbal communication, spatial reasoning
Preferred skills
ASE Automotive and Heavy Truck certifications, hands-on experience with Class 7/8 trucks, knowledge of EV systems, strong typing skills
Technologies
heavy-duty truck component databases, diagnostic software
Responsibilities
troubleshoot truck component failures mechanically and electrically over phone and email, adjudicate warranty claims, communicate diagnostic information clearly to customers, process and verify warranty claims, interact with client field operations
Seniority
Mid-level, hands-on IC
