Manager, Operational Excellence
Core
Drive high-impact, time-bound transformation initiatives by identifying inefficiencies, implementing process improvements, and leveraging AI/automation to enhance operational effectiveness and scalability.
Role type
Manager, Operational Excellence & AI Transformation
Builds
Scalable operating frameworks, AI/automation pilot solutions, ITIL-aligned service management processes, executive dashboards, and governance playbooks
Domain
Life Sciences / Healthcare IT / Operational Technology
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Process transformation, Lean/Six Sigma methodologies, AI/automation strategy, ITIL/ITSM frameworks, LLM/AI copilot design, workflow automation, data analytics, stakeholder management
Preferred skills
Experience with low-code platforms, API integration, system integrations, time-bound project delivery
Technologies
LLMs, AI copilots, APIs, low-code platforms, automation tools, ITSM tools
Responsibilities
Assess current workflows and identify inefficiencies; Design and prototype AI/automation solutions; Build and operationalize ITIL-aligned service management processes; Design executive dashboards and define KPIs; Establish governance frameworks for scalable process adoption; Measure impact of transformation initiatives
Seniority
Manager, hands-on IC with strategic oversight