Senior Application Support Analyst
Core
Provide Level 2 application support for Insurtech platforms, managing escalated incidents, performing root cause analysis, and resolving complex technical and data issues for a broker network.
Role type
Senior IC application support analyst (Level 2/3)
Builds
Insurtech applications supporting broker operations, underwriting, claims, and policy administration
Domain
Insurance / Insurtech
Required skills
SQL, API/integration support, root cause analysis, SaaS/cloud application support, insurance domain knowledge (broker/underwriting/claims)
Preferred skills
Mentoring junior staff, developing support documentation
Technologies
SQL, APIs, SaaS, cloud platforms
Responsibilities
Manage escalated incidents and service requests; investigate complex technical and data issues; analyze SQL data and system workflows; collaborate with product and vendor teams; develop troubleshooting guides
Seniority
Senior, hands-on IC