Customer Support Manager
Based in Australia
Core
Lead the administration team and act as the primary point of contact for prospective residents and families at an aged care community.
Role type
Senior IC customer support manager (aged care)
Builds
Administrative operations and resident onboarding processes
Domain
Aged care / Healthcare
Deliverable
client delivery
Required skills
Team leadership, client consultation, relationship building, operational management, empathetic communication
Preferred skills
Experience in aged care, healthcare, hospitality, or community services
Responsibilities
Guide prospective residents and families through the onboarding journey, lead and mentor the administration team, manage day-to-day administrative operations, build relationships with community partners
Seniority
Senior, hands-on IC