Senior Customer Success Manager, Rokt Ads
Core
Own the launch-to-scale lifecycle for a portfolio of Rokt Ads advertisers in ANZ, driving sustained spend and expansion.
Role type
Senior Customer Success Manager (AdTech/Performance Marketing)
Builds
Scaled advertiser revenue and expanded media spend for brands in the ANZ region
Domain
AdTech / Performance Marketing / Ecommerce
Deliverable
client delivery
Required skills
Portfolio management, performance marketing fluency (ROAS/CPA/attribution), executive stakeholder management, account scaling strategy, cross-functional partnership, playbook creation
Preferred skills
Adtech/martech experience, agency experience, performance advertiser experience
Technologies
None explicitly listed as tools
Responsibilities
Own full launch-to-scale lifecycle for advertiser portfolio; Identify high-potential accounts for scaling; Run disciplined account review cadence tracking ROAS/CPA; Manage senior stakeholder relationships and business reviews; Handle escalations and negotiate additional investment; Partner with Business Development on handoffs; Coordinate cross-functionally with Solutions/Analytics/Product; Execute expansion opportunities; Build repeatable Customer Success practices and playbooks
Seniority
Senior, hands-on IC with mentorship responsibilities
