Customer Care Coordinator-Tewantin- Casual
Core
Welcoming face and voice of the clinic, managing customer interactions, scheduling audiologist appointments, and guiding customers through hearing devices.
Role type
Customer Care Coordinator (Healthcare/Retail)
Builds
Customer service experiences and clinic operational efficiency
Domain
Hearing aid industry / Healthcare
Deliverable
client delivery
Required skills
Customer service, appointment scheduling, CRM systems, administrative support, minor hearing aid repairs, community marketing support
Preferred skills
Retail or healthcare experience, strong communication, attention to detail, independent work capability
Responsibilities
Engaging with customers via phone, email, and face-to-face; scheduling hearing assessments; guiding customers on hearing devices; resolving customer concerns; supporting local marketing; performing minor hearing aid repairs; maintaining customer records