Clinical Manager, Multi Visit Patient Program (LICSW or LCSW)
Core
Drive clinical services for a specialized care management program targeting super utilizers of the Emergency Department through direct patient engagement, care coordination, and crisis planning.
Role type
Senior IC clinical manager (social work)
Builds
Care coordination and resource connection for high-risk, complex patient populations
Domain
Healthcare + Behavioral Health + Social Services
Required skills
Clinical supervision, care coordination, crisis planning, resource connection, case management, documentation, stakeholder engagement, cultural humility, program strategy
Preferred skills
Management experience, emergency services experience, homelessness services experience, lived experience, bi-lingual/bi-cultural capability
Technologies
Electronic medical record systems, Microsoft Office suite
Responsibilities
Address unmet clinical and social needs of super utilizers through direct patient engagement and care coordination; Supervise, coach, and mentor BSW, MSW, and MPH students; Build relationships with ED staff and external partners; Support patient safety through care planning and transitions of care; Complete timely documentation in the electronic medical record; Engage with internal and external partners; Support additional program needs including administrative tasks and strategy.
Seniority
Senior, hands-on IC with supervisory responsibilities