Engagement Specialist
Core
Engage multi-visit patients in the Emergency Department to build relationships, identify care goals, and execute plans for those affected by chronic homelessness, substance use disorders, and severe mental illness.
Role type
Patient engagement specialist (clinical support)
Builds
Patient care management plans and referrals
Domain
Healthcare / Behavioral Health / Social Services
Deliverable
client delivery
Required skills
motivational interviewing, patient-centered care, cultural humility, knowledge of community resources, documentation, coordination with ED staff
Preferred skills
lived experience with addiction/homelessness, behavioral health license (CHW, CARC, LADC), experience in emergency services, bilingualism
Technologies
EPIC, Microsoft Office
Responsibilities
Engage patients in the ED and waiting room, build rapport and trust, identify unmet needs and care goals, execute care management goals (ROI signatures, shelter/housing referrals), document patient encounters, write end-of-shift reports, coordinate with overnight ED staff, escalate workflow concerns
Seniority
Entry-level to Mid-level, part-time