Senior Operations Lead, Fraud
Core
Lead a team of 13–15 Fraud Associates to protect cardholders, reduce fraudulent activity, and manage operational performance in a financial services environment.
Role type
Senior IC people leader (fraud operations)
Builds
Fraud operations function, team performance, and operational processes
Domain
Financial services / Fraud risk management
Required skills
Team leadership, operational performance management, fraud escalation, process improvement, data interpretation, stakeholder communication, organizational management, adaptability
Preferred skills
Fintech or banking experience, leading teams through rapid growth or organizational change
Technologies
Dashboards, performance data tools
Responsibilities
Lead and develop a team of 13–15 Fraud Associates through coaching and performance reviews; Monitor operational performance and translate data insights into improvement actions; Serve as an escalation point for complex or high-risk fraud cases; Manage daily team operations including scheduling and staffing; Translate business strategy and policy changes into actionable guidance; Contribute to the development of fraud operations processes and workflows.
Seniority
Senior, hands-on IC