Global Monitoring Operations Lead
Core
Ensure third-party partners provide world-class monitoring services using Verkada's proprietary tools, handling alarms with precision and ensuring customer safety.
Role type
Senior Operations Lead (Professional Monitoring Services)
Builds
Operational health of the monitoring ecosystem and seamless emergency dispatch experiences
Domain
Physical security / AI-powered video security / Professional monitoring services
Deliverable
client delivery
Required skills
Operations management, Partner management, Program management, SLA & KPI accountability, Regulatory compliance, Workflow automation design, Technical product translation
Preferred skills
Experience with alarm licensing frameworks (UL, TMA, municipal ordinances)
Technologies
Verkada proprietary monitoring platform
Responsibilities
Manage third-party monitoring center performance and output; Monitor and report on KPIs (ASA, processing time, false alarm rates); Identify and remediate high-alarm customers; Own compliance with city/state/national alarm licensing requirements; Streamline alarm permit operations; Define feedback loops for customer inquiries; Equip support teams with tools to resolve monitoring issues
Seniority
Senior, hands-on IC
