Clinical Education Manager
Core
Provide case-level support, education, and adherence programs for patients with rare metabolic conditions and their caregivers.
Role type
Senior Clinical Education Manager (Patient Support)
Builds
Patient support hub services, dietary/nutritional programs, and therapy transition support for metabolic products.
Domain
Rare metabolic disease, patient access, and clinical support.
Deliverable
client delivery
Required skills
Case management, patient motivational interviewing, reimbursement navigation, insurance authorization guidance, clinical training delivery, cross-functional partnership, program planning.
Preferred skills
Registered Dietitian (RD), experience in rare disease clinical settings, compliance risk management for nutrition programs.
Technologies
Nityr, Javygtor, Harliku
Responsibilities
Provide 1:1 support for patients on metabolic therapies; deliver patient motivational interviewing programs; partner with leadership to create dietary/nutritional programs; maintain call schedules for patients and HCPs; guide patients through reimbursement and financial support options; collaborate with Access Specialists on insurance authorization; support therapy transitions; provide product-specific training and education; act as a Patient Concierge; partner with Rare Disease Account Managers; respond to patient inquiries; represent the company at events and conferences.