Account Manager Sr | Customer Success
Core
Senior Account Manager responsible for protecting and expanding Hotmart's customer base revenue through strategic retention, expansion, and share-of-wallet negotiations.
Role type
Senior Account Manager (Customer Success)
Builds
Customer success strategies and revenue growth for the Hotmart platform
Domain
SaaS / E-commerce / Digital Marketing
Required skills
Omnichannel account management, CRM management, Excel/Spreadsheet management, Salesforce, Zendesk, Data analysis, Presentation and training, Process creation and playbook development
Preferred skills
Strategic negotiation, Data-driven decision making, Proactive problem solving
Responsibilities
Act as the primary point of contact to build strong client relationships; Influence clients to adopt tools and share best usage strategies; Use data and analytics to drive sales decisions; Focus on client retention by monitoring portfolio health indicators; Establish closeness with clients to understand their business challenges; Monitor client progress and develop strategies to maximize product value; Resolve client problems and complaints efficiently; Collect client feedback and report issues to internal teams; Maintain accurate records of all client interactions; Participate in client-related meetings and events; Stay updated on industry trends and best practices.
Seniority
Senior, hands-on IC