Customer Support Specialist (Kazakh-speaking)
Core
Support clients in Kazakhstan via live chat, email, and phone, handling registration, account verification, KYC checks, and deposit/withdrawal requests.
Role type
Customer Support Specialist (Kazakh-speaking)
Builds
Client support and operational processes for FxPro's Kazakhstan market
Domain
Fintech / Forex trading
Deliverable
client delivery
Required skills
Fluent Kazakh and Russian, written and spoken English, KYC/AML procedures, payment processing, core trading concepts (spreads, leverage, margin, swaps, order execution), CRM/ticketing systems, multi-tasking
Preferred skills
Familiarity with Kazakhstan payment methods and verification documents, experience with Freshdesk/Jira, knowledge of additional regional languages
Responsibilities
Support clients via live chat, email, and phone; Assist with registration, account verification, platform access, and account settings; Review onboarding documents and process KYC checks; Handle deposit, withdrawal, and internal transfer requests; Explain account conditions and operational procedures; Collaborate with Payments, Compliance, and IT on client queries; Maintain accurate client records in CRM and ticketing systems; Identify recurring issues and suggest process improvements
Seniority
Mid-level, hands-on IC
