Incident Response Director - Coveware
Core
Lead global ransomware incident response operations, managing client cases from onboarding to closure, negotiating with cyber criminals, and overseeing financial settlements.
Role type
Senior Incident Response Director / Team Lead
Builds
Ransomware incident response service and operational processes
Domain
Cybersecurity / Ransomware Response
Deliverable
client delivery
Required skills
Ransomware incident response, team leadership, negotiation with cyber criminals, financial operations, operations compliance, product feedback integration, project management
Preferred skills
Recruiting and team building, process optimization, data-driven decision making
Technologies
N/A
Responsibilities
Handle incident response cases, own customer experience from onboarding to case closure, negotiate with cyber criminals, manage financial operations for settlements, interact with commercial and law enforcement partners, improve operations compliance procedures, travel to represent the company
Seniority
Senior, hands-on IC with management responsibilities
