Senior NOC Engineer
Core
Protect production service availability for a global IoT connectivity platform by monitoring alerts, diagnosing issues across networks and infrastructure, and executing recovery actions.
Role type
Senior NOC Engineer (24x7 production support)
Builds
Maintains uptime and stability for Wireless Logic's IoT connectivity estate serving 165 countries
Domain
IoT connectivity, Mobile Networks, Network Operations
Required skills
Network fundamentals (TCP/IP, routing, switching, DNS, firewalls, VPNs), Mobile/IoT connectivity (APNs, SIM sessions, roaming, RADIUS), Monitoring tools (PRTG, Grafana), Linux/Windows Server troubleshooting, ITSM discipline (incident records, escalation, handover)
Preferred skills
Mobile core or carrier experience, Scripting (PowerShell, Bash, Python), Certifications (CCNA/CCNP, Fortinet, Microsoft, Linux, VMware, database, ITIL)
Technologies
PRTG, Grafana, VMware, Dell servers, MySQL, SQL Server, Active Directory, NTP
Responsibilities
Monitor alerts and dashboards across networks and applications; Validate alerts and raise incident records; Diagnose issues using logs and monitoring data; Run approved recovery runbooks; Escalate to resolver teams and suppliers; Confirm recovery and complete shift handovers; Rotate as Shift Lead for major incident coordination
Seniority
Senior, hands-on IC
