Senior Product Manager, Customer Operations
Core
Own internal systems and tooling for the Customer Success team to resolve issues, handle incidents, and track fulfillment across configuration and operations.
Role type
Senior Product Manager (Internal Operations/CS Tooling)
Builds
Internal product features for CS teams to improve resolution speed and reduce manual work
Domain
B2B Travel Infrastructure / Customer Operations
Deliverable
product features
Required skills
End-to-end product ownership, operations economics, cost-to-serve analysis, incident management, system design, stakeholder management
Preferred skills
High-pressure environment experience, ambiguity tolerance, deep operational mechanics knowledge
Technologies
Internal tooling, configuration systems, incident tracking platforms
Responsibilities
Define success metrics for CS operations, prioritize product roadmap for internal tools, make trade-offs between cost and efficiency, collaborate with engineering on complex systems, drive P&L outcomes for the domain
