Associate Technical Support Engineer
Core
Monitor production systems on Microsoft Azure, respond to alerts, and perform first-level troubleshooting for a cloud-based public safety product.
Role type
Associate Technical Support Engineer (Cloud Operations)
Builds
Cloud monitoring and production support for public safety and justice agencies
Domain
Cloud Operations / Public Safety
Required skills
Azure monitoring tools, log analysis, incident management, basic scripting, ticketing systems, AI tool usage, shift work adaptability
Preferred skills
KQL queries, REST API testing, Docker/Kubernetes awareness, automation scripting
Technologies
Azure Monitor, Application Insights, Log Analytics, Grafana, Kibana, ServiceNow, Jira, PowerShell, Python, Shell, Claude, Copilot
Responsibilities
Monitor production systems on Azure using tools such as Azure Monitor, Application Insights, Log Analytics, Grafana and Kibana; Watch alert queues and dashboards, acknowledge alerts promptly and act on them as per the defined SOPs; Carry out first level troubleshooting by reviewing logs, metrics and recent changes, and document findings clearly; Raise and track incidents in the ticketing tool, escalate to senior engineers or Advanced Support on time and with complete information; Assist senior engineers during major incidents by gathering logs, running health checks and keeping notes; Write simple scripts to automate routine tasks such as reports and health checks, with guidance from senior engineers.
Seniority
Early career, 1-3 years experience
