Senior Software Engineer
Core
Design and build AI solutions (agents, RAG pipelines, workflow automation) for enterprise customer experience tools, translating business needs into production-grade software.
Role type
Senior IC Technical AI Architect & Builder
Builds
Enterprise-grade AI tools and internal incubation solutions for global CX teams
Domain
Customer Experience (CX) / Artificial Intelligence / Enterprise SaaS
Deliverable
production ML models
Required skills
Python, TypeScript, LLM application development, agent frameworks (LangChain, LangGraph, AutoGen, CrewAI), vector databases, REST APIs, cloud platforms (Azure, AWS, GCP), CI/CD, prompt engineering
Preferred skills
MCP server/client integration, Anthropic Claude API, LLM evaluation frameworks, low-code agent platforms (Copilot Studio), workflow tools (N8N)
Technologies
LangChain, LangGraph, AutoGen, CrewAI, Salesforce, Snowflake, Power BI, ServiceNow, Workday, Microsoft 365, Azure, AWS, GCP
Responsibilities
Design solution architectures covering agents, retrieval, and integrations; build prototypes and production solutions using LLM APIs and RAG; develop integrations with enterprise systems; write clean, tested, documented code; optimize solution costs; implement automated evaluations and monitoring; prepare documentation and handover materials.
Seniority
Senior, hands-on IC
