Senior Business Analyst, AI
Core
Bridge business ideas and technical teams to build enterprise-grade AI solutions, shaping use cases from discovery through validation and delivery.
Role type
Senior Business Analyst (AI/GenAI)
Builds
Enterprise-grade AI tools and automation solutions for global customer experience teams
Domain
Customer Experience (CX), Contact Centre, Enterprise SaaS, Generative AI
Deliverable
production ML models
Required skills
Requirements engineering, Process mapping, User story writing, Stakeholder facilitation, Agile methodology, SQL, Python, REST API integration, LLM/RAG/AI agent concepts, Data analysis
Preferred skills
GenAI project experience, Low-code/agent-building tools, CX/CCaaS background, LLM evaluation expertise, Business analysis certification
Technologies
Python, SQL, Jira, Confluence, Salesforce, ServiceNow, Workday, Microsoft 365, Claude, Microsoft Copilot Studio
Responsibilities
Run discovery sessions to define problem statements and success measures, Write user stories and acceptance criteria for AI features, Prototype solutions using SQL/Python to validate assumptions, Manage product backlog and sprint planning, Conduct user acceptance testing and gather feedback, Measure solution impact against baseline metrics
Seniority
Senior, hands-on IC
