Floor Lead - Stratford, London
Core
Lead store operations and deliver exceptional customer experiences in a fitness apparel retail environment.
Role type
Senior retail store leader (Floor Lead)
Builds
Customer service interactions, sales, and store operational standards
Domain
Retail / Fitness Apparel
Deliverable
product features
Required skills
Retail leadership, team coaching, customer service, sales, stock management, visual merchandising, keyholder duties, problem-solving, multitasking
Responsibilities
Lead from the front to deliver customer experience, coach and motivate team members, run daily team huddles, support customers with product recommendations and outfit builds, drive sales through genuine connections, take ownership of shop floor presentation and stock availability, serve as keyholder for store opening and closing, act as on-duty leader for decision-making, support stock flow and back-of-house organization, handle customer queries and escalations, ensure health & safety and operational checks