Floor Lead - White City, London
Core
Leading the shop floor at a Gymshark retail store to deliver exceptional customer experiences, inspire teammates, and drive store performance.
Role type
Senior retail floor lead (store operations)
Builds
Customer experiences, team performance, and store operational standards
Domain
Retail / Fitness apparel
Deliverable
product features
Required skills
Leadership and coaching, retail operations, customer service, keyholder experience, problem-solving, multitasking, commercial awareness, stock management, opening/closing procedures
Preferred skills
Passion for fitness and wellness, continuous improvement mindset, collaborative teamwork
Responsibilities
Leading from the shop floor and creating exceptional customer experiences, Inspiring and motivating teammates through positive leadership, Running daily huddles and communicating priorities, Providing real-time coaching and feedback to support development, Helping customers find products through expert knowledge, Supporting stock replenishment and back-of-house operations, Acting as manager on duty when required, Managing customer queries and escalations
Seniority
Senior, hands-on IC